Facilities Maintenance


Prioritizing interventions to maintain cleanliness facilities


Cleanliness of public streets is a huge and recurrent concern for cities and their citizens, who frequently rank concerns over litter and garbage in the streets very highly. The increase in aesthetic value is the immediate reason for ensuring that day to day litter such as cigarette butts, wrappers and dog waste are appropriately disposed, but the benefits of clean streets are also deeper and more structural.   Dirty streets pose health concerns, and attract disease carrying pests such as rats and mosquitoes. Dirty streets affect livelihoods, as they reduce the attractiveness of the area to corporate businesses and tourists alike. Perhaps most crucially, incorrectly disposed of litter and garbage is destructive to the environment.


    This question is the number one priority amongst the challenges faced by Saint-Quentin. Citizens report that they feel the streets are dirty, and also that facilities such as wastebins and ashtrays are often unavailable because they are full or defective. The municipal department in charge of cleanliness of public space also  needs to be better informed concerning the status of these facilities in order to improve maintenance operations. Therefore, a solution that enables customized and optimised route scheduling and allows city staff to know when and where it is necessary to intervene is required. 

    In a first attempt to answer this question, Saint-Quentin wishes to focus its challenge on ashtrays, as this is the more complicated facility for the municipal department to manage. As the  ashtrays are not transparent, it is necessary to open them with a key to establish whether they are full or not. Hence, the current monitoring routine is onerous.

    Expected Outcomes

    • Tools to optimize and reduce journeys required to maintain the different facilities (especially ashtrays);
    • An accurate reporting system to schedule collection operations and optimize daily tours;

    Expected Impacts

    • Better internal efficiency (reduction in cost/time) in the maintenance of cleanliness facilities; 
    • 100% availability of ashtrays
    • Reduction of citizen reports related to dysfunction of cleanliness facilities;
    • Contribution to  improvement in the living environment offered by the city